RETURN POLICY
You can return any unworn and unused items within 30 days of delivery for a full refund, and we’ll cover the return shipping costs for our US customers.
You can typically expect to receive your refund within four weeks after you’ve shipped your return. Often, you may receive it even faster. This four-week period covers various stages:
- The time it takes for your return to reach us from the shipper (usually 5 to 10 business days).
- Our processing time upon receiving your return (typically 3 to 5 business days).
- The time it takes for your bank to process the refund request (around seven business days).
If you want to return an item, just get in touch with us. Provide your order number and details about the product you’d like to return. We’ll then send you instructions on how to return the items from your order.
RETURNS PROCESS
If, by any chance, you’re not completely satisfied with our product(s), Jacket Fits will happily accept unworn, unused, and factory-defective merchandise for return or exchange within 30 days from the shipping date (as recorded by the postal service or courier company). Just follow these three simple steps:
Request an RMA (Return Merchandise Authorization) number. You can email info@jacketfits.com or log in to your personal account on the Jacket Fits website. (Please note that we reserve the right to refuse items sent without prior authorization from Jacket Fits.)
We will send you an email with detailed instructions.
After you’ve followed our instructions and we’ve received and inspected your returned item(s), we’ll proceed to either return a refund or exchange the product(s) in accordance with our policy.
Please make sure that all returned items are in their original packaging and condition, with all hang tags and labels still attached. Items returned in any other condition won’t qualify for a refund or exchange. Being a small company, we do carefully inspect all returns. If we find that your return doesn’t meet our policies, we may have to decline the refund or exchange. For customers outside the US, we recommend using an insured carrier for your returns, as we can’t be held responsible for any lost or damaged returns.
FREE RENTING
We believe our customers can use their distance-selling statutory rights responsibly. Building a strong and transparent customer relationship is important to us, and we kindly advise all our customers to familiarize themselves with our policies before making a purchase.
Please keep in mind that many of our jackets are crafted individually once you’ve placed an order. Ordering multiple jackets with the intention of returning them after just one use isn’t sustainable for our business. We want to be fair to all our customers, so we reserve the right to decline returns if we suspect they’re being used for ‘Free Renting’ or ‘Wardrobing’ purposes.
We’re open to collaborations if you’re a production company interested in using our jackets for your shoots. Feel free to reach out if you have any such needs.
CLEARANCE ITEMS
All sales from our clearance section are final and cannot be returned for refunds. However, we’re more than happy to exchange them for a different item. Customers will need to cover the return courier charges.